Te rangahau me te raraunga Research and data

The Kiwis Count survey measures the trust and confidence of New Zealanders in the Public Service.

The survey gives valuable insight into people’s views, trust and confidence in government and its role in society. It asks respondents why they’ve given the Public Service a particular trust score through service experience and through perception of the Public Service (the Public Service brand). The information gathered also identifies what drives high trust and where there are opportunities to improve public services. Results are shared with the public and given to agencies to help identify areas where issues may be developing, and where remedial action might be needed. Te Kawa Mataaho Public Service Commission has run the survey continuously since 2012 and twice on a ‘one-off’ basis before this in 2007 and 2009.