Trust and Resilience: How Public Service Principles Encouraged Compliance with COVID-19 Public Health Guidelines in New Zealand

In fall 2020, the IBM Center for The Business of Government initiated a Challenge Grant Competition soliciting essays from academics and practitioners describing how government can best transform the way it works, operates, and delivers services to the public in light of the impact of this pandemic. In re-framing government management and operations, this compendium of seven essays highlights several key themes.