Understanding the Drivers of Satisfaction and Trust in Public Services – A Qualitative Study
Findings from this research are based on 40 focus groups (around 8 people per group) were held in urban, provincial and rural locations around New Zealand. Groups were held with general public, Māori, Asian, Pacific People and Young People respondents. The groups were held between 30 April and 3 July 2008.
Understanding the Drivers of Satisfaction and Trust in Public Services – A Qualitative Study
Authors: UMR Research Limited
Date published: 1 December 2008