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Guidance: Hybrid working

  1. Section 01
    Introduction to hybrid working
  2. Section 02
    Hybrid working — the quick guide
  3. Section 03
    Considering your approach to hybrid working
  4. Section 04
    Hybrid working — all the detail
    1. 4.1
      Part 1: Context for hybrid working
    2. 4.2
      Part 2: Factors to consider when designing a hybrid work environment
    3. 4.3
      Part 3: What work needs to be kanohi ki te kanohi/face to face?
    4. 4.4
      Part 4: Implementing hybrid working to ensure productivity
  5. Appendix
    Appendix A: Working overseas
  6. Appendix
    Appendix B: Model Team Charter
  7. Appendix
    Appendix C: Assessing the level of work to be done kanohi ki te kanohi
  8. Appendix
    Appendix D: How much work can be done from home or remotely?
  9. Appendix
    Appendix E: Setting expectations for hybrid work and the SMART model
  10. Section 10
    Appendix F: Hybrid working case study — ACC
  11. Appendix
    Appendix G: Further reading related to hybrid working

This guidance is currently being reviewed to ensure it aligns with Government expectations as announced on Monday 23 September.

There will be different ways of determining how much of a person’s work needs to be kanohi ki te kanohi | face to face.

The table below is provided as a tool to assist agencies and can also be used by teams. There may be other methods that suit agencies better, or the tool below could be adapted. 

The tool uses the types of work requiring face-to-face contact identified above. The tasks and activities identified, and their position on the table, are informed by the professional and academic literature. Agencies may want to add other tasks and activities and may move some around depending on what is right for their context. 

  1. Appendix
    Appendix B: Model Team Charter
  2. Appendix
    Appendix D: How much work can be done from home or remotely?